What is structured copywriting?

Most people sit down and write what they want to say – and the result may have all the information in it, but doesn’t have structure. It’s a bit like Eric Morecombe said to Andre Previn “I’m playing all the right notes, but not necessarily in the right order.”

Much of the copywriting that’s done by people who haven’t been trained in the skill falls into that category – all the right information, but not necessarily in the right order!

If you have something to write it needs structure – so here’s the steps to success. First answer these questions:

1. Identify what the purpose of the piece is? What do you want people to do when they’ve read it?
2. What do they need to know in order to make the decision to take the action you want?
3. What are the emotional triggers that will make them feel they want to take action?

Then plan your piece:
What will attract their attention? Use it to create your headline and opening paragraph.
What are the key pieces of information? Arrange them in a logical order that leads people on?
Remember – one thought per sentence, one idea per paragraph – and keep your paragraphs short (you can cheat a bit and divide longer paragraphs into two related thoughts, rather than write a long paragraph that loses your reader).
What is your call to action and how will you make this a no-brainer?

Spend most of your time on the headline and opening paragraph, if you don’t get people started they’ll never see the rest of the message!

With a skeleton plan to work around, the writing gets easier.
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Getting testimonials for marketing

Testimonials are a great way to show your expertise off! A third party saying how good you are is so much better than saying it yourself. So it’s really good when someone gives you a testimonial that you can add to your marketing material and your web copy.

Do you collect them? And how?

Do you have really good testimonials? And do you know what makes a testimonial really powerful?

Part of your normal operation should be to ask your clients for feedback on what you do for them regularly and at times when you know they’re happy with what you’ve done. However, most people have no idea how to write a good testimonial and you end up with lots of notes like this:

‘Acme Widgets were really helpful and it was a real pleasure doing business with them.’

That’s not a testimonial – I call that ‘therapy’!

A testimonial answers these three questions:

1. What did we do for you? (to tell potential clients what sort of work you undertook)
2. What was it like working with us? (this is what most people want to say – it’s the warm and fuzzy bit)
3. What changed as a result of what we did for you? (this is the powerful bit – measurable results!)

Ask your clients to answer these three questions and give their permission for you to use it and you’ll have some very powerful marketing messages to add to your web copy.

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The impact of web copy on usability

Usability is all about how easy it is for people to find the answer to their query, the information they wanted and their way around your site.

The first challenge is that people can see whether you’ve got what they thought they wanted quickly. This is usually down to clear headlines, clean navigation and no confusing clutter on the page on which they arrive and simple, straightforward web copy.

The second challenge is that the site is constructed logically with easy to understand menu choices – so NOT ‘who we are’, but stick to ‘About’; much less creative, but doesn’t require people to think about it! When they get to the ‘About’ page make sure the web copy doesn’t spawn lots of additional pages with details of ‘what we do’, ‘how we work’, ‘mission statement’, etc.

The third challenge is that your web copy only provides the information that people are looking for. Just because you know all the technical detail about your product or service, don’t assume everyone else wants to know it too (hopefully, that’s what they’ll be paying you for – your knowledge and the ability to make life easier for them). Don’t be tempted to write web copy on too many subjects, stick to the point.

The fourth challenge is to keep them focused on the key message – so no fancy whizzy things that take their eyes away from the web copy and resist the urge to litter the page with pretty coloured boxes and options that provide far too many choices for them to decide amongst.

This is just the start of it – but it’s a good start! Sign up to the news service (to the right of here) and you’ll receive lots more useful information in small bite-sized chunks!